Help Desk
Problem Registering a Game
This error message usually means that the settings on your firewall is not allowing the game to access our server to activate the game. You can try adjusting your firewall settings or temporarily disabling your firewall so that the server can be accessed.
Also, the Unlock Code that was issued to you at the time of purchase will also activation the game. Please click on the text that reads: "I'm not connected to the Internet" to enter the Unlock Code.
If you have done the above, but you are still unable to activate your game, please send an e-mail to support. Please be sure to include the Product Code from the game so that we may generate a new Unlock Code for you.
We have moved away from using a single Registration/Unlock Code for one game on one computer and have started issuing Activation Codes which can be used to activate one game on multiple computers. Your sales receipt should have this Activation Code. Additionally, your sales receipt might also contain a direct link where you can re-download your game and have it fully activated.
If you do not have an Activation Code or a direct link to re-download a fully activated game, please do the following...
Download and install a new copy of the game.
Open the game and click on the "Already Paid" button. If you cannot find such a button:
Click "Buy Now"
Click "Already Paid"
Click "I don't have my Activation Code"
This will take you to our web based Activation Code re-issue page.
Just enter the requested information and our system will automatically e-mail a new Activation Code to you. (Note: You must use the e-mail address that was used at the time of purchase)
Yes, you can put the game on your other computer. In order to get the full version of a game that you have previously purchased working on another computer, you need to download the game from this website, then follow the re-register procedure on the other computer.
You will need to re-download and re-register your game. You do not have to repay to re-register your game.
In order to install and register a game on a computer that is not connected to the Internet you will need to burn a copy of this game onto a CD and install it on the other computer. Once the game has been installed on your other computer, it will have a new Product ID Number which will require a new unique Unlock Code.
To obtain this Unlock Code, you will need to write down the Product ID number found within the new installation of the game and, using a web enable computer, use our re-register feature at
www.gamecentersolution.com/reregister.aspx Insert the Product Code and the e-mail address you used to purchase the game and a new Unlock Code will be automatically e-mailed to you for free.
The newly installed copy of the game will not accept the your original Unlock Code because when you installed the game on a new hard drive, the game automatically created a new Product ID number that requires a new Unlock Code.
You can obtain a new Unlock Code by using our re-register feature.
To update your e-mail address you will need the following information:
• Your old e-mail address
and either
• The credit card number that was used at the time of purchase
or
• The original Unlock Code from your game
Once you have the all the necessary information, click here to update your e-mail address.
Please contact us and tell us your first and last name, the game you purchased and the date you purchased the game. We will look up your order, and change your email address in our database.
The Mystery Case Files series of games are downloaded a little differently than most game in the Arcade. The initial download of the game is only the first case. While the first case is being played, the rest of the cases are being downloaded behind the scenes. This allows for a smaller initial download and you can start playing the game sooner without having to wait for the entire game to be downloaded. You will need to make sure that you have an active Internet connection and that you don't have any firewall, or pop-up blockers that might be preventing the rest of the game from being downloaded.
Some users have experienced an issue where the above settings were okay, yet the rest of the game would not download. We found that uninstalling and reinstalling the game corrected the problem.
If you used Quick Pay, you will notice that you did not have to enter an unlock code. That is by design as we entered it for you at the time of your purchase. If you would like to have the unlock code on file, please note that it should be in the text of an email that you should have received shortly after purchase.
If you did not receive a receipt you may have entered your e-mail address incorrectly at the time of purchase.
Also, PayPal payments paid by e-check typically take 3-4 days for the funds to clear from your account into our account. Once the funds have been cleared, an automatic e-mail with the unlock code for the game will be sent to the e-mail address that you have on file with PayPal. The receipt that you received from PayPal was simply a confirmation that a transaction has taken place.
Problem Playing a Game
When you have played the same game before on the same computer, it won't give you 60 minutes more.
This is even if you downloaded the game from a different site and played it, and removed it.
The total gameplay of any game is 60 minutes, regardless of where it's downloaded from.
Many times these types of issues can be resolved by simply uninstalling and reinstalling the game.
Also, many games in the Arcade require the most recent version of DirectX in order to run properly. DirectX is freely available from Microsoft
here.
Otherwise, be sure to check the minimum specifications of the particular game you are installing and be sure that the computer you are using meets those specifications.
Many older soundcards aren't fully compatible with Microsoft DirectX. Usually, simply updating your soundcard drivers will fix any strange sound problems you may encounter. Check with your manufacturer (or your soundcard manufacturer's web site) for the latest drivers.
You can find the latest version of Direct X from Microsoft
here.
If your are having problems with your video, simply updating Direct X or your video cards drivers will usually fix the problem. Check Windows Update, or with your video card manufacturer's web site, for the latest drivers for your card.
You can find the latest version of Direct X from Microsoft
here.
Can't find an answer to your problem? Send an email to
support@gamecentersolution.com. Be as descriptive as you can about your problem. We strive to get back to all issues within two business days.
